Questions & answers

Your phone has a built-in setting that sends calls you don’t answer, or that come in while you’re busy, to another number. We give you the exact code for your phone provider and plan, and test it with you. Calls you answer ring through as normal. Only the missed ones come to us.

No. Customers keep calling the number on your ute, your invoices and your Google listing. You don’t change your phone plan or provider, and you don’t install anything.

About 15 minutes. We do it for you, either on-site across Warragul to Traralgon or over the phone anywhere in Victoria. You don’t have to learn any software.

Not on Starter or Growth Engine. Leads arrive as a text on your phone. The DFY plan includes a portal and mobile app for your office team.

Within 10 seconds, the caller gets a text under your business name asking what they need and their suburb. You get the details as a text, so you can call back ready to quote. You keep working, and the customer isn’t left wondering.

The first reply goes out automatically under your business name, written in your wording. It’s a fast, polite “sorry I missed you, what do you need?” Everything else comes to you. We never pretend to be you quoting or booking a job.

Something like: *“G’day, it’s [Your Business]. Sorry I missed your call, I’m on a job. What do you need a hand with, and what suburb are you in?”* We set the wording up with you.

No. Our automated replies collect job details and suburb only. They don’t quote prices, make bookings or commit you to any work.

They don’t count as a verified lead for the trial guarantee. Their missed call is still logged, and you can call them back yourself.

That counts as a missed call. The caller gets the text-back, and you get the lead alert, so a second customer doesn’t go straight to voicemail.

We can’t text withheld numbers, and most landlines can’t receive texts. Those calls can’t get a text-back.

Starter and Growth Engine start with a free 30-day trial. It needs no credit card. If we haven’t captured at least 3 verified leads after 30 days, we keep it running free until we have (up to day 45, or 100 texts). You only pay if you choose to continue. If you don’t, the service stops when the trial ends.

A genuine caller who replies to our text with job details and their suburb. Spam, wrong numbers and callers who never reply don’t count.

You choose. Subscribe to carry on, or do nothing and the service stops. We take card details only when you subscribe. You can pick a month-to-month plan, or save with a 6- or 12-month Commit & Save term.

No. The DFY plan is set up and run for you from day one, so it has no free trial. It has a 30-day results guarantee instead (see below). You can also start a free 30-day trial on Growth Engine and upgrade to DFY any time.

Starter ($199 plus GST a month) has 100 text credits, an under-10-second auto-reply, instant lead alerts, a dedicated local number and setup help. Growth Engine ($349 plus GST) has 250 credits and adds two-way job and photo intake, Google review requests and calendar and quote sync. DFY Infrastructure ($990 plus GST) has 1,000 credits and adds the features listed on our pricing page.

1 credit = 1 outgoing text (up to 160 characters). A typical missed-call conversation uses about 2 to 4 credits. Texts from callers are free. Monthly credits reset each billing period and don’t roll over.

Extra texts cost $0.15 each on every plan. When your credits reach zero, we charge $20 to your card automatically (about 133 texts) and email you a receipt. You can turn this off in your account. If you do, texting pauses when your credits reach zero.

Paid top-up credits stay in your account until used while you’re subscribed. If you cancel, we refund unused paid top-ups if you ask within 30 days of cancelling.

No. Prices are in Australian dollars, plus GST where applicable.

Only when you choose to subscribe after your trial. For the DFY plan, billing starts on the day your setup goes live.

A term is a fixed commitment and can’t be cancelled early.

• Commit & Save is a limited-time offer: a 6-month term for 10% off or a 12-month term for 25% off your plan’s monthly fee.
• If you tell us you want to stop, your service stays active and we keep billing the plan fee each month until the term ends.
• You owe every month of the term, whether or not you use the service.
• You’re only released early if we materially fail to provide the service and don’t fix it within 14 days of your written notice, if we refund you under the DFY results guarantee, or if we make a materially adverse change to our terms.
• We email you a summary of your term when you choose it and ask you to confirm you understand.
• The full rules are in our Terms of Service, section 4.

Yes. If you haven’t chosen a Commit & Save term, you can cancel any time by emailing hello@metricgrow.com.au or texting our support line. It takes effect at the end of your current billing period, with no exit fee.

You can upgrade at any time, and on a Commit & Save term the same discount carries onto the higher plan for the rest of your term. You can’t downgrade until your term ends. On a monthly plan, you can change plans at the start of your next billing period.

You move to month-to-month at the standard fee unless you choose a new term. We email you 30 days before your term ends.

No. It’s a limited-time offer and we may change or withdraw it at any time. Terms that have already started aren’t affected.

It’s our done-for-you plan for busy crews and growing businesses. We set it up and run it for you, with the features listed on our pricing page, including an AI voice assistant, quoting tools, reminders, and a portal and app for your team.

Because we build and run it for you from day one, so it can’t be offered as a free trial. In its place, DFY has a 30-day results guarantee: if we haven’t captured at least 3 verified leads within 30 days of go-live, we’ll refund your first month’s plan fee if you ask within 14 days after those 30 days end. Usage charges, such as top-ups and extra AI voice minutes, aren’t refunded.

Book a free 20-minute setup call. We take a limited number of DFY clients each month, so we may keep a short waiting list. Your plan and billing start on the day your setup goes live.

Your customers’ details are used only to run your service. We don’t sell, rent or trade them. They’re shared only with you, and with the service providers that process data on our behalf. You can ask us to access, correct or delete personal information at any time by emailing hello@metricgrow.com.au. Our Privacy Policy has the full details.

Our service providers are located primarily in the United States and the European Union, so information may be stored or processed there. We take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.

Standard missed-call text-back lines don’t record calls. Where voicemail, automated answering or AI voice is turned on, calls and voicemails may be recorded, transcribed or processed by AI, and callers hear a spoken notice at the start of the call.

Yes. Message content, photos and transcripts may be processed by AI providers to write automated replies, summaries and lead details for you. AI replies can contain errors, so check lead details before relying on them.

We delete conversation records 12 months after the conversation, and account records 12 months after an account ends, unless the law requires longer. You can ask us to delete your personal information from our active systems at any time.

Forwarding unanswered or busy calls is a standard feature on the major Australian mobile networks, and on most business phone systems. The steps differ by provider and plan, so we give you the exact code and test it with you.

We’ll tell you before you pay anything, and help you find an option that works.

No. We’re an automated lead-recovery platform. If someone needs urgent help or is in danger, they must call 000.

We set up on-site across Warragul, Drouin, Longwarry, Trafalgar, Moe, Morwell and Traralgon, and remotely anywhere in Victoria. Text or ring 0485 076 500, or email hello@metricgrow.com.au.